Support
Last updated 1 September 2026
Answers to the common questions, and how to reach us. Email hello@pluspay.sh and we reply within one working day.
Signing in
Enter your child's 10-digit Plus ID and your own parent code, both printed on their school card. Plus Pay is for parents, so use the mum's or dad's code, not the learner's PIN. After five wrong codes the Plus ID locks for 15 minutes.
Linking another child
Home → School → Link another child. Enter that child's Plus ID and your parent code from their card. Lost card or code? Only the school office can reissue it.
Paying school fees and bills
Open School, switch on the fees your child uses (transport, coaching, swimming, soccer) and tap Pay on any bill the school has issued. You pay on Pesapal's page by MTN MoMo, Airtel Money or card. The receipt appears in Activity and is recorded for the school against your child's Plus ID, even if your phone dies on the payment page.
If a payment cannot be completed
Money that left your wallet but could not be applied is refunded on its own to the same MoMo, Airtel Money or card, and the app tells you plainly what happened. Stuck payments are checked every 30 minutes.
Delete your account
Settings → Account → Delete account, or email us from the address you signed in with. Your account and linked children are removed within 30 days; payment records are kept as required by law.
Contact
Plus Pay, Kampala, Uganda · hello@pluspay.sh